About Rebill

Rebill (YC W22) is the ultimate payments and subscriptions platform for startups in Latin America.

With its software and API, startups integrate over 100 local payment methods, increasing their payment approval rate by 20%, and expanding across the region 10 times faster and at a lower cost.

Rebill has fundraised 3.6M USD from recognized investors like Tiger Global Management, YCombinator, Soma Capital, SV Angel, Magma Partners, Rally Cap, Arash Ferdowsi (co-founder of Dropbox), Guillermo Rauch (Founder of Vercel), Stefan Jeschonnek & Jan Deepen (co-founders of SumUp), and more.

https://www.youtube.com/watch?v=hblyUVdvckM

The Team

The Customer Experience team is the primary interface between Rebill and the customer. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share fintech and e-commerce expertise. The team's knowledge has to be one step ahead of the user's.

The team's focus is not just on advising the client on the best usage of the platform but on identifying the context of the client's requests and having in-depth knowledge of Rebill capabilities applied to real business cases.

The Role

The Customer Success Analyst is a fintech and e-commerce expert and will help our customers identify opportunities and execute their growth plans. The CSA is in charge of helping our customers reach their true sales potential while maximizing the customer's lifetime value for Rebill. The CSA constantly investigates the platform's technical scenarios to address customers' business and technical questions. CSAs are the main point of contact between our customers and Rebill.

As a Customer Success Analyst, you will be responsible for the execution of our process to onboard customers into Rebill. You will define the steps required to guide customers through the onboarding process and be a part of a regional team to execute this effort successfully. You will work closely with our Sales team to ensure successful onboarding. You'll work cross-functionally with Support, Sales, and the other organizations within Rebill to ensure a unified customer onboarding experience.

Who you are

• You have 2+ years on fintech and/or e-commerce business and/or operations in Direct to Consumer, Marketplaces, and/or B2B;
• Experience in solving business problems and quickly picking up new tools and skills;
• You are customer-service oriented. Always try to create the best experiences for our customers.
• Experience in reporting.